Mailship and Shopify without manual fixes

When Mailship rejects a shipment, the integration finds out why, fixes the order and sends it again. Fabini, Life is Porno and Fitmar don't unstick orders by hand.

Mailstep's MailshipCOD in CZ, SK and HUNo manual work

Talk about an integration See a shipment

fitmar.cz

3+1 ZDARMA | Minutové snídaňové kaše

Cash on delivery for Mailship

CZK 650.85CZK 651

Hellers rounded up to whole crowns

fitmar.sk

3+1 ZADARMO | Minútové raňajkové kaše

Cash on delivery for Mailship

CZK 699€27.75

Crowns converted to euros at the CNB rate

fitmar.hu

3+1 INGYEN | Instant reggeli kásák

Cash on delivery for Mailship

HUF 9,492HUF 9,495

Rounded up to 5 Ft

Sent again, no manual fix

A rejected shipment nobody had to open

Orders used to wait until someone fixed them by hand.

Now the integration sees why Mailship rejected it, fixes it and sends it again.

FitmarMailshipCash on delivery

What the integration fixes on its own

Every fix comes from an order that really got stuck in the warehouse.

COD with hellers

Crowns are rounded up to whole ones, say CZK 199.87 to CZK 200.

Slovak COD in crowns

It converts to euros at the Czech National Bank rate and rounds the way the carrier wants. It works the other way, from euros to crowns, too.

Hungarian COD

Forints are rounded up to 5 Ft.

The same item at two prices

In a 2+1 deal one product shows up twice at different prices. The integration merges the lines into one.

Lines that aren't goods

The virtual COD line is removed. Manuals and letters don't go to the warehouse as goods, they go into the shipment note.

Warehouse lock

When Mailship has the order locked, the integration waits and tries again.

Where it runs

Three stores, one integration. Each new case that comes up in one of them gets fixed for all.

The whole story on our blog

How we improve the Mailstep and Shopify connection, and how pickup points from our Globe app fit in.

Read the article

Frequently Asked Questions

Is Mailship the same as Mailstep?

Yes. Mailstep is the fulfillment center and Mailship is its system, through which stores send orders to the warehouse.

Why does Mailship reject shipments?

Mostly over cash on delivery the carrier won't take as it is: hellers, crowns sent to Slovakia, or forints not rounded to 5 Ft. Also the same item at different prices, or lines that aren't physical goods.

Does anyone have to confirm the fixed order?

No. The integration fixes the order and sends it again on its own. Manual work is only needed for cases it doesn't know yet, and we add those.

Does it work with pickup points?

Yes. Pickup points at checkout come from our Globe app, which works with Mailstep.

Got a problem no app solves?

Tell us about it. We'll say whether it takes a setting, an app or custom development.

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